FAQ
Order Placement
1. How to place an order?
Ans: You can place an order by selecting the item you would like to purchase on our website and adding it to your shopping cart. Once you have finished shopping, you can proceed to the checkout page to complete your order.
2. I can't find my order confirmation email
Ans: Please check your Spam folder as it may have been sent there. If you still cannot find it, please contact us and we will be able to help you.
3. Do you accept personal customized requests?
Ans: Yes, we do accept personal customized requests. Please contact us with your requirements and we will be able to discuss further.
4. How do I use my discount code?
Ans: To use your discount code, please enter it in the box provided at the checkout page.
5. I forgot to enter my discount code.
Ans: Unfortunately, we cannot apply a discount code to an order after it has already been placed.
6. I can't apply multiple codes to my order.
Ans: Only one discount code can be applied to an order.
Payments
1. How can I pay for my order?
Ans: We accept payments by major credit/debit cards and PayPal.
2. Which payment method and currency is accepted?
Ans: We accept payments by major credit/debit cards and PayPal. We accept payments in US Dollars (USD).
3. Will my card's information be safe?
Ans: Your card's information is safe with us. We use the latest security technology to ensure your information is protected from unauthorized access.
4. Why was I charged twice?
Ans: If you were charged twice for the same order, please contact us and we will investigate the matter.
5. My card is declined. What's the reason?
Ans: Reasons for card decline may include incorrect information, insufficient funds, or fraud prevention measures. Please contact your bank to verify the information provided is correct and to inquire about the status of your card.
Order Modification/ Cancellation
1. How do I modify my order?
Ans: Please contact us as soon as possible if you wish to modify your order. Please note that we cannot guarantee modification requests as it depends on the item availability and the current status of your order.
2. How do I cancel my order?
Ans: Please contact us as soon as possible if you wish to cancel your order. Please note that we cannot guarantee cancellation requests as it depends on the item availability and the current status of your order.
Shipping & Delivery
1. When will I receive my order?
Ans: Delivery times vary depending on your location. We aim to have all orders delivered within 7-14 business days.
2. How can I track my order?
Ans: You will receive a tracking number via email once your order has been shipped. You can track your order with the tracking number provided.
3. My tracking number doesn't work.
Ans: Please allow up to 24-48 hours for the tracking number to be updated. If the tracking number still doesn't work after 48 hours, please contact us.
4. My order tracking number stopped updating.
Ans: Please allow up to 48 hours for the tracking number to be updated. If the tracking number still doesn't work after 48 hours, please contact us.
5. Why was my order shipped separately?
Ans: We may ship your order in multiple packages due to different item availability and/or warehouse locations.
6. My order was shown “Delivered” but nothing was received.
Ans: Please check your mailbox or check with your neighbors and family members as they may have received the package on your behalf. If the package still cannot be located, please contact us.
7. Do you offer express shipping?
Ans: We do offer express shipping for certain locations. Please contact us for more information.
8. The tracking shows my order was returned.
Ans: If the tracking shows that your order was returned, please contact us so that we can investigate the matter.
After-ship Issues
1. What if I receive a damaged/defective item?
Ans: If you receive a damaged/defective item, please contact us with a photo of the item and we will be able to provide a solution.
2. I received someone else's order/item.
Ans: Please contact us and we will investigate the matter.
3. I am still missing other items in my order
Ans: If you are still missing other items in your order, please contact us and we will investigate the matter.