Modifications and Cancellations

We understand that your needs may change. We are happy to accommodate modifications and cancellations to orders that have not yet been processed.

Modifications

If you need to make any changes to your order, please contact us immediately via email at service@customgiftshops.com. Please provide as much detail as possible about the change you would like to make.

We will do our best to accommodate your request, however, we cannot guarantee that modifications can be made once an order has been processed.

Cancellations

If you need to cancel an order, please contact us immediately via email at service@customgiftshops.com. We will do our best to accommodate your request, however, we cannot guarantee that cancellations can be made once an order has been processed.

If we are able to process your cancellation, a full refund will be issued within 5-10 business days.

Thank you for your understanding. We look forward to helping you create the perfect custom gift!